It was a flexible approach to vendor management that delivered a unique partnership between TSWG and TSB Bank for its Expresso platform.
Expresso which is underpinned by Cloudcase technology is a complex loan origination suite enabling lenders and front-line employees to accelerate and control the loan process from application to funding.
According to TSB Bank spokesperson GM Customer Sales & Service Mr Steve O’Shea when the bank began the process it called for tenders globally and received responses offering leading features.
“Once we saw what was on the market we were not in a position to compromise. Our commitment to enhancing the customer experience meant we followed an unorthodox approach and asked lead vendor TSWG to work with a number of bank lending products and use our prefered external data sources,” Mr O’Shea said.
As an established player, TSWG is well-known for adapting to client’s needs, it accepted the challenge and led the vendors to deliver the systems integration and a multi-faceted customer orientated loan experience.
TSWG spokesperson Chief Executive Officer Mr John Williams believes this dynamic approach is a first of its kind.
“The integration with TSB Bank’s core banking system and preferred external data sources such as credit agencies, verification providers, title and property searches are now automated.”
“This approach accelerates the capture of data which delivers much greater accuracy with single entry of relevant information and associated fraud reduction given that they are now working with live data feeds”.
“Through a series of workshops the combined project teams traced 148 business rules and built them into the new system to ensure regulatory, credit and business policies were adhered to,” Mr Williams said.
The platform is now being built out and implemented in phases – to date TSB Bank has delivered standard residential mortgage lending which covers up to approximately 70% of the bank’s residential loan book.
“TSB Bank customers are already benefiting from the new lending system through real-time loan application progress updates, improved continuity between all channels and much faster processing and turn-around times. With home loans approved in as little as 30 minutes this technology is a game changer,” Mr O’Shea concluded.
TSWG delivers TSB Bank’s complex loan origination product…
The platform is built using TSWG technology stack called Expresso which is designed to move data trapped in silos into a single valuable assest.
The TSWG driven project was developed upon Cloudcase technology with the support of a number of technology partners including Decision Intellect and Core Logic alongside TSB Bank’s highly skilled internal technical team.