TSWG Employee Spotlight: Dan Gilmore

Employee Spotlight: Thomas Randall

Any great company requires talented and passionate people working together to fulfil that companies mission and vision. At TSWG we are extremely fortunate to have a number of amazing teammates, all working to deliver exceptional outcomes for our customers. We’re software developers, designers, security experts, cloud junkies, tech support superheroes and so much more. Each month we like to shine the spotlight on one member of the TSWG team, and give you a peek at the remarkable group of people behind our technology solutions.

This month we’re shining the spotlight on Dan Gilmore, our UX/UI Designer.

Dan has been with TSWG since 2016 and has more than 10 years of experience working as a design professional, in studios and client-side, including some of Australia’s largest retail brands. As one of our in-house design experts, Dan is our go-to guy for internet-banking design decisions. As a UX designer, Dan works with our team of software developers to translate client needs into design outcomes that are optimised for their customers. We asked Dan a few questions to find out a little bit more about him!

What would constitute a perfect day for you?

Let’s start with a pot of drip-filter coffee, toasted rye, and a sliced green apple smeared with almond butter. In the background, there’s some music by Neko Case or Yann Tiersen playing quietly.

Relaxation is, for me, batting story or creative ideas around with friends. A few hours of that would be great.

Follow it with a swim, and a home-cooked meal with a tasty beverage – that would be a perfect day.

What is one thing about yourself that not many people know?

I draw (and write) comics in my spare time. The book I’m working on at the moment is an all-ages fantasy-adventure tale about a boy who loves his hero more than he loves his own dad.

The book has been in development for two years now… it’s slowly getting closer to being ready for release. It should start being released in the next few months – fingers crossed.

If you were given an all-expenses paid holiday to anywhere in the world, where would you go?

Japan keeps calling me back. The contrasts between its high technology and its deep spirituality, and between its hyperactivity and its reserved natures – it’s fascinating.

There’s a little city, to the north of Tokyo, called Nikko and it’s a place I recommend as an under-rated gem. If I were heading back to Japan again, its western coastline would feature prominently, as I haven’t explored areas like Akita, Niigata, or Kanazawa yet.

Oddly, I haven’t visited Europe yet – so that would also be tempting.

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What is your favourite thing about working at TSWG?

I adore working hard to provide a seamlessly intuitive banking experience for the customers of our clients. I’m so excited for our vision of what Digital Play will mature into.

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What is your absolute favourite thing to eat?

Hand-made, home-cooked Italian foods.

What would you say is the best thing about being a UX/UI Designer?

Watching a customer use for the first time a product or an interface you’ve designed, and they can just simply use it as if they’ve been using it for years.

My greatest joy as a UX designer is when the interface becomes invisible to the user – that it’s so perfectly natural that they don’t notice how good the product is.


If you could have a drink with anyone (fictional, alive, dead, famous, non-famous) who would it be and why?

Jim Henson, the creator of the Muppets.

He was a natural leader of people, who could communicate wildly creative ideas with clarity, passion, excitement, and fun – yet with a savvy audience-focused clarity. He seemed to be a human who was motivated by love and joy. He’d be a good person to learn from.

Stay tuned for more next month!


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