Branchless Banking Symposium 2016-11-15T12:37:22+00:00
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On the 25th of October 2016, delegates joined TSWG, Telstra’s Rocky Scopelliti and a range of industry commentators and participants to explore the branchless banking trend.

With millennials abandoning traditional banking in droves the bank branch is doomed to obsolescence, probably as soon as 2020. The only branch that will have any relevance to millennials will be attached to a tree. Bank branches will be like the rotary dial telephone on the wall – a museum piece with no relevance to the younger generation.

Digital disruption has killed bookstores, video stores; the taxi industry is being smashed by Uber and Hotels are under the pump.

The next industry to suffer will be Banking, with Fintech’s crawling all over your prospective clients and the big banks investing heavily in their journey to digital, the use of branches as a preferred or even viable way to conduct banking business is on the wane.


Rocky Scopelliti
Rocky ScopellitiGlobal Industry Executive - Banking, Finance & Insurance at Telstra Global Enterprise Services
Rocky is Telstra’s thought leader in Financial Services and is also responsible for leading Telstra’s team of industry specialists covering Media & Entertainment, Retail, Mining, Construction, Utilities, Resources, Manufacturing, Transport and Logistics.

Rocky has more than 20 years senior management experience in the IT and financial services sectors covering Product Development, Strategy and Planning, Business Development, Research and Strategic Marketing

Rocky has authored a number of thought leadership research reports covering retail banking, business banking, insurance and wealth management.

Michelle Gilmore
Michelle GilmoreDesign Director and Founder at Neoteny
Bold in thought and approach, Michelle Gilmore is Design Director and Founder of creative experience company, Neo. In a 13 year career Michelle has partnered with international public and private sector organisations on experience design that creates impact and enables change, across physical and digital spaces. She blends expertise in strategy, design and technology to deliver products and services that transform businesses and disrupt markets. Her work has been adopted by local and international organisations such as the ATO, Tourism Australia, Westpac, Ingogo, Contiki, Medibank and Australia Post. Ultimately, she strives to design a world that works, beautifully.
Bradley Kendall
Bradley KendallEnterprise Account Specialist at Whispir
Bradley Kendall has been with Whispir for 4 years as an Enterprise Account specialist with specific focus on the banking & finance industry. Prior to working at Whispir, Bradley was a Whispir customer administrator in NAB. Bradley’s career in NAB spanned 22 years, working in operations, major incident management & people management & business engagement roles. Bradley has a consulting approach to account management & solution sales, backed by deep domain & industry expertise – to match client requirements & aspirations with the power of the Whispir Communication Platform.
Jeff Stoward
Jeff StowardEvent Emcee
Jeff Stoward is a business change manager (people, system and process expert) with over 20 years’ experience in building better business through his business change leadership. He has a successful track record delivering against business requirements by driving change through his business improvement and change management expertise in such diverse areas as Defence & Government (Federal, State & Local), Mining & Resources, Construction, Engineering, ICT & Telecoms, Financial Services and the Retail Sector. He has been involved in multiple organisational transformation projects, realising benefits through the effective management of change.
Robert Colwell
Robert ColwellPartner, Strategy & Customer Advisory, Financial Services at EY
Rob Colwell is a consulting Partner in the Banking practice at EY. He focuses on advising clients on developing and executing their customer strategies. He previously spent nearly four years as chief commercial officer at Qantas loyalty where he was responsible for existing and new partnerships. Since returning to EY he has advised a number of banking clients on issues including customer retention and loyalty, multi-channel engagement, measuring advocacy through the customer lifecycle and revenue improvement strategies.
Paula McLuskie
Paula McLuskieSenior Banking Partner at EY
Paula is a senior banking partner with over twenty years of experience with EY auditing and advising banks and non-banks in both Australia and the UK. She is a member of EY’s Financial Services Office leadership team and leads our FSO practice in Queensland.

Paula has served as an audit partner on a range of banks and mutual lenders. In addition to her internal and external audit responsibilities, Paula spends a significant proportion of her time advising regional Australian banks, other ADIs and non-banks on risk and regulatory topics.

Jock Fairweather
Jock FairweatherFounder + Captain
Director of Little Tokyo Two, Jock Fairweather never expected to be running one of Brisbane’s most popular co-working spaces. He spent his earlier years in business building a women’s luxury shoe label in Europe that broke records within the fashion industry.

After parting ways with his brand and a Swiss Equity Group, Jock returned to Brisbane and launched Little Tokyo Two, helping to connect entrepreneurs, start-ups, freelancers and small businesses in a vibrant collaborative environment.

Jock has since added many strings to his bow, from mentor and speaker, to iAwards judge and AIIA council member. He’s currently driving Little Tokyo Two’s expansion into Springfield’s IDEA City precinct and into Brisbane City Council’s $5 million start-up incubator, The Capital.

Watch the Presentations

Jock Fairweather  |  Little Tokyo Two

Brad Kendall  |  Whispir

Rocky Scopelliti  |  Telstra

Michelle Gilmore  |  Neoteny


Materials relating to Rocky Scopelliti’s presentation on Millennials, Mobiles & Money can be found here.

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